Contract of Terms & Conditions

Animal welfare is our top priority -

Animal welfare is of the highest priority.

Jules Clarke Photography will not proceed with any session where the photographer reasonably believes a pet may be at risk, stressed, or unsafe.

Clients must disclose any health conditions, age-related concerns, behavioural issues, or physical limitations prior to the session.

For senior or ill dogs, the photographer may adapt the session, reduce duration, or adjust expectations to prioritise comfort and welfare. If at any point the photographer believes continuing is not in the best interest of the animal, the session may be paused or ended.

The weather -

Sessions take place outdoors and are weather dependent.

The photographer will monitor weather conditions and may reschedule where conditions are unsuitable, unsafe, or would negatively affect image quality.

The photographer retains final discretion on whether conditions are suitable for the session.

Repeated inability to reschedule may result in cancellation under Section 5.

Re-scheduling shoots -

Clients must provide at least 7 days’ notice to reschedule, except in exceptional circumstances.

Clients are expected to arrive on time. The photographer will wait up to 30 minutes; after this the session may be treated as cancelled and rescheduling may incur additional fees.

Session Conduct -

Clients are responsible for their dog(s) at all times.

Clients must provide accurate information regarding temperament and obedience. A second handler is recommended where necessary.

Dogs may be photographed on leads where required. The photographer will advise on lead positioning for editing. Harnesses will remain visible in final images if physical removal is not practical or safe during the photoshoot.

The photographer reserves the right to end a session without refund if a dog is unsafe, aggressive, or uncontrollable.

Booking Validity, Communication & Cancellation

All bookings require reasonable ongoing communication in order to arrange and complete a session. The photographer will make reasonable attempts to contact the client using the details provided at the time of booking, and it remains the client’s responsibility to ensure their contact details are accurate and to respond within a reasonable timeframe.

If a client does not respond, or if a session date cannot be agreed within a reasonable timeframe (typically 6–12 months from booking), the photographer may issue a final notice requesting confirmation of intent to proceed. If no response is received within 7–14 days of this notice, the photographer reserves the right to close the booking, treat the agreement as cancelled, and cease holding any future dates. The photographer is not required to hold or reserve dates indefinitely.

Where a booking is closed due to inactivity, non-response, or inability to schedule, the client is not automatically entitled to a refund.

All bookings are non-refundable once confirmed, except where the photographer is unable to provide the service. Where a session cannot proceed due to weather, safety, or operational reasons, it will be rescheduled where reasonably possible.

Where a booking is cancelled or closed due to inactivity, non-response, or inability to schedule, any refund offered will be at the photographer’s discretion, taking into account time reserved, administrative work, communication attempts, and availability lost to other bookings. Any goodwill refund offered will be made in full and final settlement of the booking.

Service Completion -

Completion of a session is dependent on mutual cooperation, communication, and suitable conditions.

The photographer does not guarantee completion within a specific timeframe where weather conditions, client availability, or communication delays prevent scheduling.

Payment Terms -

Full payment is required before or on the day of the session unless otherwise agreed in writing.

Payment secures the time, planning, and availability required for the session.

Where a session is booked but cannot be completed due to client cancellation, non-attendance, or failure to engage in reasonable communication, any refund will be at the photographer’s discretion, taking into account time reserved, administrative work, and reasonable attempts made to schedule the session.

The photographer is not required to hold or reserve dates indefinitely without active communication or confirmed booking arrangements.

For instalment plans, at least 50% is required before the session takes place. Final images will not be released until full payment is received.

Failure to pay will result in withholding of images and/or products..

Gift Vouchers -

Gift vouchers are non-refundable and valid for the period stated at purchase.

Expired vouchers may be reactivated at the photographer’s discretion and may be subject to a reactivation fee.

Prints, Products & Artwork-

Prints, wall art, and physical products are available to purchase separately unless included in a package.

Pricing for prints and products will be provided at the time of ordering. All physical products are subject to production and delivery times of up to 6 weeks.

Due to the custom nature of printed goods, refunds or cancellations are not available once an order has been placed.

Editing Policy -

Clients agree to accept the photographer’s editing style as shown in portfolio work.

Images must not be altered, filtered, cropped, or edited in any way once delivered. Screenshotting watermarked images in galleries is not permitted.

Editing times -

Please give us at least 14 days before contacting us about your photographs. Editing takes a lot of time, and we want to get those photos just right! At busy times, we will contact you if the editing process may take longer than we anticipated. If you have ordered wall art, folios or prints, please allow up to 6 weeks.

All images remain the copyright of Jules Clarke Photography.

Clients receive a personal use licence for:

personal printing
personal social media use
personal display

Images may not be used commercially, entered into competitions, or used for financial gain without full copyright license.

The photographer reserves the right to use images for portfolio, marketing, advertising, social media, and promotional purposes unless otherwise agreed in writing.

Photo Gallery -

Images are delivered via an online gallery.

Galleries remain available for 14 days unless otherwise stated. After this time, images may be archived. Re-upload requests may incur an administrative fee.

Images are stored for up to 12 months after the session. After this period, recovery is not guaranteed.

Please visit our 'Displaying your photos' pages for amazing ways to show off your new art around your home.

Liability Waiver -

Clients participate in sessions at their own risk and remain fully responsible for their pet at all times.

The photographer accepts no liability for injury, loss, or damage to persons, animals, or property during a session, except where required by law.

Clients agree to indemnify the photographer against claims arising from their pet’s behaviour during the session.

The client agrees that this waiver agreement shall remain in full force and take effect without change and that participation in Jules Clarke Photography sessions is in pursuit to the terms of the agreement

Acceptance of Terms -

By booking, paying a deposit, or purchasing any service, the client confirms full acceptance of these Terms & Conditions.